Frequently asked questions about docupike

• Is my data secure?

  docupike has a robust data privacy and security program. We develop our solution with a safety first principle and all of our systems are audited regularly. All user data and transport protocols are encrypted with up-to-date AES encryption and all data is backed up daily.
  Our hosting providers run secure and fail-safe datacenters.
  More details on our GDPR compliance and security program can be found in our Terms of Service (ToS) and Data Processing Agreement (DPA).

• How long can I keep my free docupike license?

  Your docupike free account runs for an unlimited amount of time. Because we can't keep unused instances, we check your usage. If you do not use your account for a period of more than 3 months, we will first contact you by email and close your account if you still stop using it.

• Is docupike GDPR compliant?

  docupike is operated compliant to the German law, so we are fully GDPR compliant. Please see our Terms of Service (ToS) and Data Processing Agreement (DPA) documents for details.

• Are there any hidden costs?

  No. Free means free! There are no costs for your docupike free account. However, you might upgrade your account anytime. See pricing info on docupike.com or in your account for details.

• How can I customize my docupike?

  docupike is super flexible. We already prepared a documentation structure for you with most popular IT environment object classes to answer most use cases.
  If you are still missing out any classes for your specific use-case, you can simply customize the structure to your needs by creating your own object-classes or categories. No matter what information needs to be stored - just create your own structure in the settings area.
  In addition, all users can customize their own views on the data, so that they see important information first.

• Do you backup my docupike data?

  All data is backed up daily and stored encrypted. We keep backups as long as accounts are active and keep them for 3 months after deletion.

• How can I get support?

  If you have any questions, problems or suggestions, you can always contact our support team at help@docupike.com.

• How is docupike updated?

  docupike is continuously and actively developed with the goal of becoming the best universal documentation software. We will ship updates with new features on a regular basis.Your instance will be updated automatically.

• Where can I find a written product documentation?

  A user documentation can be found here: https://docs.docupike.com/

   

• How can I access the docupike API?

  docupike has a very powerful REST API. You can find more information about it here: https://docs.docupike.com/dev/api.html

  Each instance has its own API reference page that can be accessed like this:
  https://<your_subdomain>.docupike.cloud/api/v2/docs.html

• How can I delete my personal docupike account?

  If you want to stop using docupike, you can always contact our support team at help@docupike.com and let them know that you want your account to be deleted. Unless you explicitly request otherwise, we will keep your data for another 3 months, just in case you change your mind.

• Is docupike environmentally friendly?

  We are doing our best to ensure that our software development process and running the platform is as eco-friendly as we can make possible. Currently all of our hosting services are running on green electricity.

• Why do you have experience with documentation and asset management?

  synetics GmbH is the company behind docupike. Based in Düsseldorf, Germany, we already offer the leading on-premises solution for IT documentation in the DACH region since 2015 for more than 1.800 projects in B2B, public administration, health care, power supply, education and many other markets. Based on this long experience, we now offer a completely new SaaS product, docupike, which we will develop further in the coming months according to the requirements of our users.

• Where is docupike hosted?

  All hosting is currently done in secure EU-datacenters.

• Does docupike work in all browsers?

  We support most modern popular browsers such as Chrome, Safari, Firefox and Edge. 

• How can I transfer my existing data to docupike?

  docupike offers a CSV import mechanism that you can use to import your existing data. You can find it in the finder list view at the upload icon.

• Can I export my data from docupike anytime I want?

  Yes! In case you want a human-readable export of your data, there is an export tool in the settings area.

• Can I restrict or manage access for other users?

  Yes! The paid docupike plans offer a very detailed rights and access management system that allows you to restrict access down to single users or even single attributes.

• What are the future plans for docupike?

  First of all, our goal is to always provide a free docupike plan for everyone. docupike is continuously and actively developed with the goal of becoming the best universal documentation software. We regularly roll out new features. In doing so, we have set maximum flexibility and an intuitive user interface as our main guidelines.